Refunds & Transfers
Last updated 30 July 2026
A cohort is a small room and a fixed schedule, so we keep our refund terms clear up front. Here's exactly what happens if your plans change after you've paid for the Creator Launch Program.
Before the cohort starts
Change your mind more than seven days before your cohort's first live session and we'll refund what you paid in full. Within those last seven days, we'll refund half — by then we've reserved your seat and turned others away for it. Either way, email us and we'll start the refund the same week.
Once the cohort has started
If you've attended the first week and it isn't for you, tell us before the second week begins and we'll refund half of what you paid. After the second week starts, the program is considered underway and fees are non-refundable — though we'll always talk through your options rather than leave you stuck.
Transfers instead of refunds
Life happens. If you can't continue, you can move your seat to the next cohort at no extra cost, as long as you let us know before the third week. A transferred seat holds your original price, including any early-bird rate you locked in.
The 1:1 coaching add-on
For the Launch + 1:1 Coaching plan, unused coaching calls are refunded pro-rata if you leave under the terms above. Calls you've already taken are counted as delivered.
If we cancel
If we ever have to cancel or postpone a cohort on our side, you get a full refund or a free move to the next start date — your choice.
How to request one
Email [email protected] with the name and email you applied under. Approved refunds go back to your original payment method, usually within ten working days.
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